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Thank You for Your Feedback on our Frequently Asked Questions and Here’s an Update

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Last week we shared with you that we developed a list of Frequently Asked Questions (FAQs) for our website based on our most frequent calls and questions. We asked you to take a look at the list and let us know on this anonymous survey if any questions should be added or changed.

We appreciate the feedback you gave us! You asked for more information about bullying at school and who to ask for when you call Families as Allies. We will add those questions, but want to go ahead and answer who to ask for when you call us. The answer is that you can talk to whoever answers the phone when you call Families as Allies. We are all trained to respond to your questions and the most common reason why families call (usually school issues).  Even if you have been told to call and ask for a particular person, please know that whoever answers the phone can likely help you with your question.

There is still time to tell us what you think about our proposed FAQs (listed below) for our website by responding to this anonymous survey. You can also call us at 601-355-0915 or email us at Note that we haven’t included the answers yet. First, we want to make sure we have the questions that are most important and helpful to you.

Proposed Frequently Asked Questions for Families as Allies website
Questions about School (Individualized Education Program is abbreviated IEP in all of these questions)
  • What is the TIER process?
  • How do I know if my child needs an IEP, and how do I ask for one?
  • What is the difference between an IEP and a 504 Plan?
  • What should I do if the school tells me to come to pick up my child due to their behavior?
  • What should I do if the school tells me to go get my child evaluated or on medication and I can’t bring them back until I do?
  • How do I file a formal state complaint?
  • What is a Manifestation Determination Hearing?
  • Do the rules in the district’s Code of Conduct book apply to my child if they have an IEP?
  • How do Zero Tolerance policies affect my child with an IEP?
  • Do I need an advocate for IEP and Multidisciplinary Evaluation Team (MET) meetings?
Questions about Mental Health
  • How can I tell if my child might need mental health support?
  • Can very young children have emotional or mental health challenges?
  • Where do I go if I think my child needs mental health support?
  • What is a MAP Team?
  • What do I do if a mental health facility tells me they will report me to CPS if I don’t come to pick up my child, but I don’t feel safe bringing it home?
  • Should I ever have to give up custody of my child to get them the help they need?
  • How do I register a concern about a mental health provider?
Questions about Health Care
  • What should I expect from the people who provide my child’s medical care?
  • How can I prepare for my child’s medical visits and get the information I need?
  • What is a medical home, and why does it matter?
  • What is a special health care need, and how can I get support if my child has one?
  • How do I register a concern about a healthcare provider or facility?
Questions about other Systems
  • What are my rights and responsibilities if my child and/or family are involved in the youth court or child welfare system?
  • How can I find a lawyer to represent me if I face child abuse or neglect allegations?
  • How do I get help or information if a child suddenly comes to live with me or is placed with me?
  • What do I do if I think my young child’s childcare center isn’t responding correctly to my child’s disability?
  • How do I apply for Medicaid for my child?
  • How do I register a concern about a Medicaid provider?
Questions about the System of Care for Children and Policy
  • What is wraparound care coordination?
  • What is parent peer support, and how can it help me in different systems?
  • What is a system of care, and what does Mississippi State Law say about it?
  • How can I comment on a policy that is open for comment?
  • What policy committees can I serve on, and how do I get ready to do so?
  • How do I determine who represents me at the federal and state levels?
  • What does family-driven mean and why does it matter?
  • How do I follow a piece of legislation?
  • What is the status of lawsuits in the state that are related to the system of care?
Questions about Families as Allies
  • Who are the people who work at Families as Allies? Are they advocates or attorneys?
  • How can Families as Allies support me as someone raising a child? As someone who works with families? As a policymaker?
  • What exactly does Families as Allies do?
  • How do I register a concern about Families as Allies?
Please let us know if you have feedback about any of these questions or if there are additional questions we should add by responding to this survey or by emailing us at or calling us at 601-355-0915. Remember – there are no published answers to the questions yet. We want to ensure we address the questions most important to you.

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